Refund & Returns Policy

Please note this policy applies to watches purchased through our website only and does not apply to purchases made in store.

 

Chronofinder Ltd offer 14 day returns policy on all UK orders only. If you want to return your watch and haven’t removed the security sticker, please contact us here within 14 days after the watch has been delivered. We will issue a refund once we have received the watch and it has cleared our inspection.

 

HOW LONG DO I HAVE TO RETURN MY WATCH?

If you would like to return your watch, you must inform us of this within 14 days from the day you received it. After this, you have another 14 days to return the watch to us. Please note Chronofinder Ltd will not be held liable for any return postage. Returning your watch to us by post is done so at your risk. If you would like to deliver your watch in person, please contact us.

 

DO I HAVE TO RETURN EVERYTHING?

Yes, your watch must be returned in the exact state it was delivered to you in. This includes the box, papers, swing tags, protective stickers, accessories etc.

 

ARE ANY WATCHES NOT RETURNABLE?

Any purchase can be returned so long as it is in the exact same condition it was in at the time of purchase and hasn’t been altered or modified in any way. This includes, but is not limited to any signs that the watch has been worn such as scratches, marks, scuffs, dings, mechanical tampering etc. Please note that any unworn watch that has been ordered specifically is not valid for returns.

 

WHAT IS THE STICKER WRAPPED AROUND MY WATCH?

The security sticker attached to your watch is to give you peace of mind the watch you have purchased is 100% authentic and has been through a thorough inspection process to verify this. This sticker is designed so that goods can be tried on and examined for any faults without removal. Returns WILL NOT be accepted if this sticker has been damaged or removed, so please examine your watch thoroughly and ensure you are completely satisfied before removing it.

 

HOW DO I RETURN A WATCH?

Please contact us here to discuss your return.

 

HOW LONG DOES IT TAKE TO PROCESS THE REFUND?

Every watch returned to us must go through a thorough inspection by our watchmakers to ensure nothing has been tampered with and to assess the condition. Please allow up to 14 days for your refund to be processed.

Terms & Conditions

TERMS AND CONDITIONS OF BUSINESS 1. This website is operated by Chronofinder. Where these terms and conditions use terms such as "we", "us" and "our" they refer to Chronofinder. 2. We offer this website, including all the information, tools and services available on it, on the condition that you accept these terms and conditions and the associated privacy policy available on our website. 3. By visiting our website and/or purchasing something from us, you are deemed to have accepted these terms and conditions. 4. You can view the most current version of these terms and conditions at any time by visiting this website page. We reserve the right to update, change or replace any part of these terms and conditions, without prior notice to you, by posting updates on this page. It is your responsibility to check this page on each visit to your website, read these terms and conditions and ensure you understand them before making a purchase. GENERAL CONDITIONS 5. We reserve the right to refuse service to anyone, for any reason, at any time. 6. Any content that you enter onto this website may be transferred unencrypted and involve transmissions over various networks and may involve changes in order to conform and adapt to the technical requirements of connecting networks or devices. 7. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit for commercial gain, or otherwise, any portion of any of the content on the website or any other part of the service that we offer on this website. 8. Headings and titles used on this website are done so for convenience only. They do not constitute any part of the terms and conditions and will not limit or otherwise affect the terms herein. ONLINE STORE TERMS 9. Our website offers a range of products and or services for sale. Where we refer to an 'item' we are referring to a single product or service available for purchase on this website. 10. We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system. 11. Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing. 12. We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below: i) The item you have ordered is out of stock ii) We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent iii) There has been a pricing or product description error iv) There is a system or procurement failure v) You have failed our customer validation checks 13. When you place an order you will receive an email confirming the details of your order. This email is not confirmation that your order has been accepted by us. 14. Your order will only be accepted by us once your goods have been dispatched. MODIFICATIONS TO OUR SERVICE AND PRICING 15. Prices for items are subject to change without notice. 16. We reserve the right to, at any time, modify or discontinue any part of the service that we offer, or any part of content thereof, without any notice to you. 17. We accept no liability to you or to any third-party for any modification, price change, suspension or discontinuation of the service. DELIVERY 18. During checkout, you may be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times). 19. Where you select a "next day delivery" option, orders placed on Fridays, Saturdays or Sundays may not be despatched for delivery until the following Monday and so may not be received until Tuesday. ORDER CANCELLATION 20. If you wish to cancel an order you have placed you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item to us and you will be responsible for paying the cost of returning the items. 21. Where items have not been dispatched prior to a cancellation request, our refund policy will apply. 22. Where you have ordered a personalised, perishable or time critical item (such as food, newspapers, event tickets or e-vouchers) you may not be able to cancel for a full refund. LIABILITY AND INDEMNITY 23. We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website. 24. You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions. JURISDICTION 25. These terms and conditions shall be governed in accordance with English Law and are subject to the exclusive jurisdiction of the courts of England & Wales. ENTIRE AGREEMENT 26. These terms and conditions combined with our published Privacy Policy (also available through this website) and Refund Policy (also available through this website) constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and us whether written or oral. GENERAL 27. Should any part-term or term be found to be unenforceable then the remainder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present. 28. Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure nor liable for any loss that you incur, howsoever caused.